Terms of Service

1. Provider and Scope

streamrunnr (the "service") is operated by LL Platforms UG (haftungsbeschränkt), Wuhlestraße 7 a, 12683 Berlin, Germany (the "provider", "we", "us"). You can contact the provider by email at support@streamrunnr.com or by telephone at +49 15679 817656. These terms apply to all use of the service and form a binding agreement between you and the provider. They apply to consumers and business customers alike; where a provision applies only to consumers or only to businesses, this is stated.

If you accept these Terms or use the service for an organisation, you confirm that you are authorised to bind that organisation; in that case, "you" and "Customer" mean that organisation. To the extent we process personal data contained in Customer content on behalf of a Customer acting as controller or processor, the Customer Data Processing Agreement, version 2026-07-21-v11, forms an integral part of these Terms. It takes precedence for that processing if it conflicts with these Terms. Our processing for our own account, billing, security, legal-compliance and service-administration purposes remains governed by the Privacy Policy.

2. Description of the Service

streamrunnr is a software service that lets you upload videos, organise them into playlists, and broadcast them as continuous 24/7 live streams to third-party platforms such as YouTube and Twitch or to custom RTMP destinations, including on a schedule. Streaming runs on our infrastructure, so no personal computer is required to stay live.

Creating an account is free of charge; using the streaming features requires a paid subscription. The scope of the service (for example the number of simultaneous streams, storage volume, and available stream quality) depends on the plan you choose, as described on our website. Technical limits (for example maximum upload size and supported file formats) are stated in the service. Accounts are personal single-user accounts and may not be shared.

3. Registration and Account

To use the service you must register for an account, expressly accept these Terms, acknowledge the Privacy Policy, and provide accurate, complete information. The version and wording presented at registration are recorded with the account. You must take reasonable care to keep your login credentials confidential and inform us immediately if you suspect unauthorised use. You are responsible for account activity only to the extent it is attributable to your acts or omissions; mandatory statutory liability rules remain unaffected. You must be at least 18 years old to enter into this agreement.

To conclude a paid subscription, you select a plan and stream quality, review the displayed monthly price and contract information, correct your selection or account details before submitting, expressly accept the linked Terms and Refund Policy, acknowledge the Privacy Policy and, where requested, the immediate-start declaration, and then use Paddle's clearly labelled final order button. Only that final order action creates the paid purchase and activates the subscription after payment confirmation. The contract can be concluded in English or German. We store the version, wording, acceptance time and price evidence and send a durable contract confirmation after purchase; the current documents remain accessible in the website footer. We are not subject to a voluntary code of conduct unless one is expressly identified on the website.

4. Subscriptions, Prices and Payment via Paddle

The streaming service is offered as a monthly subscription. The available plans, their features and final gross USD prices including applicable taxes are shown on our website. The initial contract term is one month. After that initial term, the subscription continues for an indefinite period and is charged monthly in advance until cancelled in accordance with section 5.

Our ordering and payment process is handled by our authorised online reseller Paddle.com. Paddle.com is the Merchant of Record and seller for purchases completed through Paddle. Depending on the buyer's region, the checkout may identify Paddle.com Market Limited, Paddle.com Inc. or Paddle.com (Canada) Ltd. as seller; that checkout and transaction confirmation are authoritative. Paddle collects payment, issues the invoice and accounts for applicable taxes. The authoritative localised total is confirmed before the order is submitted. Paddle's current Buyer Terms apply to the purchase transaction. LL Platforms UG provides streamrunnr and remains available for product, technical, cancellation, withdrawal and mandatory-rights requests; Paddle handles buyer payment and return support through paddle.net.

A price change can apply only to future monthly billing periods and never retroactively to a period already paid. We will give at least 30 days' notice on a durable medium, explain the new price and effective date, and obtain your express consent where required by law; without the required consent, the existing price continues or we may terminate the subscription with the applicable notice instead. Where the relevant cost factors decrease, corresponding price reductions will be taken into account. Discount and promotional codes are governed by the conditions stated with them and cannot be combined or applied retroactively.

If a recurring payment cannot be collected, Paddle may retry the charge. While a payment is outstanding, your access to paid features may be suspended; if collection ultimately fails, your subscription ends and section 5 applies (including the 30-day retention of your library).

5. Term, Cancellation and Plan Changes

After the initial one-month term, your subscription continues for an indefinite period with monthly advance payment. You may cancel at any time — in account settings, through the Paddle customer portal, or, if you are a consumer, through our online cancellation page at https://streamrunnr.com/cancel. The notice period will never exceed one month; an ordinary cancellation is normally effective at the end of the current paid month, your plan remains active until then, and no further monthly charge is made afterwards. Good-cause and other mandatory termination rights remain unaffected. Cancellation does not itself create a refund; the separate Refund Policy, section 13 and your statutory defect and warranty rights explain when a refund or price reduction may apply.

Self-service upgrades and downgrades are currently unavailable. Your existing plan and price remain unchanged unless you cancel or expressly agree to a future change. If we offer plan changes in the future, the applicable plan, effective date and any immediate and recurring gross charges will be shown before your binding confirmation; existing scheduled downgrades may still be cancelled in your account while the cancellation action is displayed. After your subscription ends, your uploaded video library — including video objects, converted variants, derivatives, and thumbnails — is retained for 30 days and then permanently deleted, and its references are removed from playlists, unless you resubscribe within that window. Empty playlists, stream profiles, schedules, and encrypted destination credentials remain as account configuration until you delete them or delete your account (see the Privacy Policy for details).

We may terminate the agreement with reasonable notice, at the earliest to the end of your current billing period, in text form. The right of both parties to terminate for good cause without notice remains unaffected; good cause for us includes serious or repeated violations of section 7.

6. Content, Licences and Intellectual Property

You retain all ownership and intellectual-property rights in the videos and other content you upload. You grant us a non-exclusive, worldwide licence, limited to the duration of your use of the service, to host, store, convert, process, and transmit your content solely to the extent necessary to provide the service to you (including delivery to the streaming destinations you configure). The licence ends when you delete the content or your account, except for temporary copies that are removed in the normal course of operation. You are responsible for keeping your own backup copies of your content.

The service itself — including its software, design, logos, and trademarks — is and remains the exclusive property of the provider and its licensors. You receive a non-exclusive, non-transferable right to use the service for the duration of your subscription in accordance with these terms; no further rights are granted. If you send us feedback or suggestions, we may use them to improve the service without restriction or compensation; your rights in your own content remain unaffected.

7. Acceptable Use

You are solely responsible for the content you upload, store, and stream via the service — including its legality. You represent and warrant that you own or have obtained all rights, licences, and permissions necessary to upload and stream your content (including any music, footage, artwork, or other third-party material it contains). The following rules apply to everything you stream or store via the service:

Rights of others

• No infringement of copyright, trademark, personality, or other intellectual-property or third-party rights — including re-streaming third-party broadcasts, channels, or events without authorisation.
• No impersonation of other persons, brands, or organisations, and no content that falsely suggests their endorsement or affiliation.
• No publishing of other people's private or identifying information without their consent (doxxing).

Illegal and harmful content

• No content that depicts child sexual abuse or that sexualises, exploits, or endangers minors in any way.
• No content that glorifies, incites, or instructs violence or terrorism.
• No content that is defamatory, threatening, harassing, or hateful, and no content that is otherwise illegal under applicable law.
• No scams or deceptive schemes of any kind — including fake giveaways, "send crypto, get double back" streams, phishing (for example QR codes or links designed to steal credentials or payments), pyramid or multi-level marketing schemes, and investment content promising guaranteed returns.
• No promotion or sale of illegal or regulated goods and services — in particular drugs, weapons, counterfeit products, prescription medicines, stolen accounts or credentials, and tools or services for circumventing copyright protection or other technical protection measures.
• No gratuitous violence, gore, or animal cruelty, and no content promoting self-harm or suicide.

These examples name the most important cases but are not an exhaustive list: content that is comparable in nature or severity is equally prohibited — as is, in every case, any content that is illegal under applicable law.

Prohibited content

In particular, the following content must not be streamed or stored via the service under any circumstances:

• Pornography and other sexually explicit content, as well as the advertising of sexual services.
• Promotion, facilitation, or operation of gambling, betting, or lotteries.

These categories name the most important cases but are not an exhaustive list: content that is comparable in nature and severity to the above is equally prohibited — as is, in every case, any content that is illegal under applicable law.

Technical misuse

• No distribution of malware; no disrupting, probing, or gaining unauthorised access to our systems or those of third parties; no circumventing technical limits, security measures, or plan restrictions of the service.
• No violation of the terms of service of any third-party platform you stream to (for example YouTube or Twitch), including their policies on prohibited content and artificial engagement.
• No spam, and no content whose primary purpose is to manipulate search rankings, recommendations, view counts, or other platform metrics.
• No automated access to the service (for example bots or scrapers) outside the interfaces we provide, and no use of the service as general file storage or for purposes other than preparing and running your streams.
• No reselling, sublicensing, or providing the service to third parties, and no use on behalf of third parties without our prior consent.

If your use of the service violates these rules or applicable law, we may take any measure that is appropriate in the circumstances — from a warning up to removing or disabling the affected content, stopping affected streams, and suspending or terminating your account. In serious cases — in particular illegal content, scams, or repeated violations — or where waiting would put third parties, the platforms we deliver to, or the integrity of the service at risk, we may suspend your account and stop your streams immediately and without prior warning, including provisionally while we investigate. Our right to terminate for good cause (section 5) and your right to contest decisions (section 8) remain unaffected.

Indemnification

If a third party asserts claims against us based on content you streamed or stored via the service, or based on a culpable breach of your obligations under these terms (in particular the warranties and rules in this section), you will indemnify us against those claims and reimburse the reasonable costs of our legal defence — unless you are not responsible for the breach. We will inform you without undue delay of any such claim and give you the opportunity to participate in the defence. Statutory liability rules remain unaffected.

8. Reporting Illegal Content, Moderation (DSA)

How to report content

If you believe that content streamed or stored via streamrunnr is illegal or infringes your rights, use our easy-to-access electronic notice-and-action mechanism at https://streamrunnr.com/report-content. It collects the elements required by Art. 16 DSA: (a) a sufficiently substantiated explanation, (b) the exact electronic location, (c) your name and email address except where Art. 16(2)(c) DSA removes that requirement for offences covered by Articles 3 to 7 of Directive 2011/93/EU, and (d) your good-faith statement that the information is accurate and complete. You may alternatively contact abuse@streamrunnr.com. We confirm receipt without undue delay and notify an identified reporter of our decision and available redress options.

How we decide

We do not generally monitor all streams and stored content, and we are under no legal obligation to do so; we act on reports and on concrete indications of violations. We review reports diligently, objectively and without undue delay. We consider the rights and legitimate interests involved, including the fundamental rights of users and affected persons, and choose proportionate measures. We do not currently use automated content scanning or algorithmic moderation; each content decision is reviewed by a human. If we conclude that content is illegal or violates these terms, we may remove or disable it, stop the affected stream and, in serious or repeated cases, suspend or terminate the account. Where required, we inform the affected user of the decision and reasons (Art. 17 DSA). Manifestly illegal content — in particular content involving a threat to life or safety — may be removed immediately and, where legally required, reported to the competent authorities (Art. 18 DSA).

Contesting a decision and repeat infringement

Both the person who reported content and the affected user can contest our decision free of charge by replying to our notification or contacting support@streamrunnr.com; a human will re-review the case. Where the legal requirements are met, we may after prior warning and a case-specific, proportionate assessment temporarily suspend users who frequently provide manifestly illegal content or persons who frequently submit manifestly unfounded reports. Our single point of contact for users and authorities under Art. 11 and 12 DSA is abuse@streamrunnr.com (languages: English and German).

9. Third-Party Platforms

When you stream to a third-party platform, your use of that platform is subject to its own terms and policies, and you need a valid account with that platform. We are not affiliated with these platforms and are not responsible for their availability, behaviour, or decisions, including any outages, account suspensions, content removals, or bans they may impose. Platform and product names such as YouTube or Twitch are trademarks of their respective owners and are used solely to describe compatible destinations.

10. Availability and Maintenance

We aim to provide a reliable service but do not guarantee uninterrupted or error-free availability, and no specific uptime level is warranted. The service may be temporarily unavailable due to maintenance, technical issues, or factors beyond our control (including outages of the third-party platforms or infrastructure providers involved). We will make reasonable efforts to inform you of planned maintenance in advance where feasible. Your statutory rights in the event of defects (section 11) remain unaffected.

11. Statutory Warranty and Updates

For consumers, the statutory warranty rights for digital products (Sections 327 et seq. of the German Civil Code, BGB) apply. If the service is defective, you have the statutory rights to subsequent performance, price reduction, termination, and — subject to section 12 — damages. For the duration of your subscription, we will provide the updates (including security updates) that are necessary to keep the service in conformity with the contract, and we will inform you about them in an appropriate manner (Section 327f BGB). No warranties or guarantees are given beyond your statutory rights.

12. Limitation of Liability

We are liable without limitation for damages resulting from intent or gross negligence, and for damages arising from injury to life, body, or health. For slight negligence, we are only liable in the event of a breach of a material contractual obligation (an obligation whose fulfilment is essential to the proper performance of the contract and on which you may reasonably rely), and in such cases our liability is limited to the foreseeable damage typical for this type of contract.

Any further liability is excluded. The above limitations do not apply to mandatory statutory liability, in particular under the German Product Liability Act, in the event of fraudulent concealment of a defect, or where we have given a guarantee. You are responsible for keeping your own backups of your content.

13. Right of Withdrawal (Consumers)

Consumers receive the following statutory withdrawal information. You may also submit your declaration through our permanently available electronic withdrawal function at https://streamrunnr.com/withdraw; it provides a review step, an immediate downloadable receipt and confirmation by email. We coordinate any payment return with the Paddle entity identified in the checkout.

Instructions on withdrawal

Right of withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day the contract is concluded. To exercise the right of withdrawal, you must inform LL Platforms UG (haftungsbeschränkt), Wuhlestraße 7 a, 12683 Berlin, Germany, email: support@streamrunnr.com, telephone: +49 15679 817656, of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or an email). You may use the model form below, but it is not obligatory. You may also electronically complete and submit your declaration at https://streamrunnr.com/withdraw; if you use that option, we will communicate an acknowledgement of receipt on a durable medium without delay. To meet the deadline, it is sufficient to send your communication before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, all payments received in relation to the withdrawn purchase will be reimbursed without undue delay and no later than 14 days from the day on which we are informed of your decision. The same means of payment used for the original transaction will be used unless expressly agreed otherwise; you will not incur fees because of the reimbursement. If you requested that the service begin during the withdrawal period, you must pay a proportionate amount corresponding to the service already provided up to the time you informed us of the withdrawal, compared with the full scope of the contract. The right may expire upon complete performance only where all statutory requirements, including your express prior consent and acknowledgement, are met.

Model withdrawal form

• (Complete and return this form only if you wish to withdraw from the contract.)
• To: LL Platforms UG (haftungsbeschränkt), Wuhlestraße 7 a, 12683 Berlin, Germany, email: support@streamrunnr.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: __________
• Ordered on (*) / received on (*): __________
• Name of consumer(s): __________
• Address of consumer(s): __________
• Signature of consumer(s) (only if this form is notified on paper): __________
• Date: __________
• (*) Delete as appropriate.

14. Changes to These Terms

We may amend these terms with effect for the future where there is a valid reason — for example a change in law or case law, a necessary service change, or the closing of a contractual gap — and the amendment is reasonable after both parties' interests are considered. Changes to the digital service are made without additional cost to consumers and only where a valid reason exists. If such a change more than insignificantly impairs a consumer's access or use, we will give clear advance information on a durable medium about the features, timing and the consumer's free 30-day termination right, unless a statutory exception applies. Other amendments are announced at least 30 days before taking effect in text form. Amendments that materially shift the contractual balance to your disadvantage require express consent where the law so requires. Mandatory rights under Sections 327r and 327s BGB remain unaffected.

15. Final Provisions

These terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of habitual residence. If you are a merchant, a legal entity under public law, or a special fund under public law, or if you have no general place of jurisdiction in Germany, the exclusive place of jurisdiction is the registered office of the provider.

If you are a business customer, you may only set off claims that are undisputed or have been finally adjudicated and exercise a right of retention based on the same contractual relationship. This limitation does not apply to consumers or to mandatory rights.

These terms are provided in English and German. For consumers addressed in German, the German version is authoritative. In other cases the language presented and recorded at checkout applies; mandatory consumer protections and rules on interpretation remain unaffected.

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 of the German Consumer Dispute Resolution Act, VSBG).

Should any provision of these terms be or become invalid, the validity of the remaining provisions shall not be affected.